Jesse GoodJan 31, 20225 min7 Easy Steps to Service ResolutionJack Mitchell, author of the book Hug Your Customers, explains that what most people refer to as complaints, he likes to think of as...
Jesse GoodJan 31, 20224 min3 Times I Broke the Rules (And Got Away With It)Confession: I am a rule breaker. A policy bender. A statute flouter! “Why?” you might ask. Because I work in customer service. The...