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Happy to Help
Lessons Learned Serving One Million Customers
All organizations drive toward the goal of delivering the best possible service to those who purchase their products. They may be called customer, clients, guests, or patrons—but all deserve great service from a provider that is always happy to help. Happy to Help details proven principles and processes for quickly, effectively, and efficiently training skills to individual customer service providers. This guide combines personal experiences, customer service research, and learner exercises to help your organization cultivate lasting business relationships with an ever-growing customer family.
The Customer Experience
A bi-weekly missive on the value of creating a customer experience people will be happy to pay for again and again.
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