Jesse GoodFeb 11, 20225 minWe Will Still Get Bad Customer ServiceIn their 1993 book, Raving Fans, Ken Blanchard and Sheldon Bowles published what they labeled a “revolutionary approach to customer...
Jesse GoodFeb 11, 20224 minWhose Line Is It, Anyway?As we are now passed the holidays, I feel that I reasonably discuss something that we all hate—lines. The unfortunate thing is that the...