Jesse GoodFeb 11, 20225 min readWe Will Still Get Bad Customer ServiceIn their 1993 book, Raving Fans, Ken Blanchard and Sheldon Bowles published what they labeled a “revolutionary approach to customer...
Jesse GoodFeb 11, 20224 min readWhose Line Is It, Anyway?As we are now passed the holidays, I feel that I reasonably discuss something that we all hate—lines. The unfortunate thing is that the...
Jesse GoodFeb 11, 20223 min readFive More Things I Learned About Customer Service in a Bowling AlleyI wrote in my last post about growing up in a small town in Wyoming. I knew kids that rode horses to school, and there were gun racks...
Jesse GoodFeb 11, 20224 min readFive Things I Learned About Customer Service in a Bowling AlleyI grew up in a small town in Wyoming, population: 8,000. My grandfather owned a farm that was over 1,000 acres, I knew kids that rode...
Jesse GoodFeb 11, 20223 min read3 Things I Learned About Customer Service While Delivering NewspapersI grew up in the small town of Cody, Wyoming. In 1993, Cody’s population was about 8,500 residents, and there were less than ten...
Jesse GoodFeb 11, 20225 min read3 Things I Learned About Branding From a Real Wyoming CowboyBranding Day—an annual tradition on the Good family farm. My grandfather lived in Wyoming and had a thousand acres of land where he...